ABOUT US

USAmultimeters is a leading global supplier of test and measurement equipment with headquarters in San Diego, California. Since its inception in 2008, our company has been at the forefront of technology, offering its clients the latest and most advanced instruments from major brands of test equipment. We serve customers within such industries as manufacturing, chemical processing, oil & gas, power & energy, water & wastewater, and mining & metals.

USAmultimeters has experienced significant growth over the past few years. With well stocked inventory and strong internet presence, we have been able to triple our sales. We are small enough to provide our clients with close, personal attention, yet large enough to offer a wide range of test instruments in a timely and efficient manner.

USAmultimeters is accredited by the Better Business Bureau and have been awarded their highest rating (A+). We have been selected for the 2016 San Diego Award in the Scientific Apparatus & Instruments category by the San Diego Award Program (http://sandiegoca.sandiegoca.localawardscenter.org/PressReleaseub.aspx?cc=DFYK-SBF3-B6HH).

USAmultimeters supplies and services a range of clients: from local to international companies, from large institutions to solo business owners. We have established relationships all over the world with dealers and end users. At USAmultimeters we cater to client’s specific needs. We understand that customers have their own requirements and we have the experience and expertise to accommodate a client of any size.

USAmultimeters uniquely established itself with international clients. Having a large share of the business from the international sector, we are now uniquely capable of dealing with legal, regulatory and licensure requirements associated with export.

Being a web only store allows us to keep our overhead low, passing this cost saving onto our customers. Our goal is to provide our customers with the highest quality test equipment and customer service at the lowest prices on the net.

SHIPPING

We ship around the world, please contact us for your quote at sales@usamultimeters.com or 1-888-315-6773.

FREE ground shipping within the contiguous United States (Hawaii, Alaska and Puerto Rico are excluded).

Expedited shipping is available upon request for an additional charge.

Stock items usually ship from our warehouse or our suppliers’ warehouse within 24 business hours upon receipt of order.

We ship weekdays from Monday to Friday.

Saturday delivery is available upon request. Call us or email with your request to determine availability. Extra charges by the courier will apply.

Out of stock and backordered items:

• Customer will be advised if item(s) are out of stock or backordered.

• Items may be left on order and will be shipped when in stock.

• Customer can request split shipments (ship stock now, balance when it gets in). Multiple shipping fees may apply.

Direct shipments to third party locations are available upon request. Valid approval of credit is required prior to third party drop ships.

Shipping fees cover the cost of carriers and do not include duty, brokerage fees, import taxes, VAT, or any other fees that may apply.

International shipping costs will be calculated based on total order dimensional weight and destination.

RETURNS

Return Policy:

A Return Materials Authorization Number (RMA) must be obtained prior to returning any product. Please call 1-888-315-6773 or email us at RMA@usamultimeters.com. Items returned without prior authorization will not be accepted.

Special orders are non-cancellable, non-returnable and 100% prepaid. If the quote indicates that a particular product is a “special order,” then the agreement may not be cancelled and the product may not be returned for any reason.

Defective new equipment may be returned for warranty repair/exchange to us within 5 days from the shipment receipt date. All returned products must be in new, resalable condition with the original accessories, manual(s), documentation, calibration certificate(s), packing material and carton. Do not use the product original box as the shipping box. Contact us for RMA (see above) and shipping instructions.

Non-defective new equipment may be returned within 5 days from the shipment receipt date if the equipment is in new, resalable condition with the original accessories, manual(s), documentation, calibration certificate(s), packing material and carton. A restocking fee of 15% of purchase price may apply. Special orders are non-returnable (see above). Customer must pay for shipping costs back to usamultimeters.com. Outbound shipping cost will not be credited. Do not use the product original box as the shipping box. Contact us for RMA (see above) and shipping instructions.

PAYMENT METHODS

We accept MasterCard and Visa credit cards. You may also complete your purchase through PayPal.

For international customers, we do not accept international credit cards. But customer can sign up with PayPal and use international credit card for the purchase. (See tutorial below.) We also accept wire transfers.

We accept Purchase Orders upon credit approval.

PAYPAL ACCOUNT SET UP (VIDEO INSTRUCTIONS)

https://www.paypalobjects.com/webstatic/en_US/unified-help-center/AddaCard8-5-15.mp4

PRIVACY POLICY

This privacy notice discloses the privacy practices for USAmultimeters. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

• What information we collect;

• With whom it is shared;

• How it can be corrected;

• How it is secured;

• How policy changes will be communicated; and

• How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to this policy, a revised privacy policy will be placed on this website.

If you feel that we are not abiding by this privacy policy, you should contact us immediately using the contact information provided on this website.

CONTACT US

USAmultimeters.com
P.O. Box #600396
San Diego, CA 92160
Main: (888) 315-6773
Fax: (888) 315-9164
E-Mail: info@usamultimeters.com

Our office is open during business hours 8 a.m. to 5:00 p.m PST Monday through Friday. However, we can be reached 24 hours a day.